|About Us Accenttech, LLC are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
|Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America, United Kingdom or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, and snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
|Shipping And Handling Our Products are dispatched same day if ordered before 3pm (except Weekends). Any damage or incomplete or missing parts must be reported within 24 hours of delivery, we accept no liability after this period. If goods missing or broken please call +1 – (443) – 565 – 2422.|
|Delivery Schedule We deliver your order right away. We will normally send your order to you in <7> business days. International orders are generally received in under 20 days.|
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.|
|Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.|
|Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.|
|Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. We guarantee your satisfaction. 12 month manufacturer’s warranty on all new machines. Warranty on used machines as indicated on advert. Delivery to and from customer is at cost to customer.
Software is non-returnable. We are not responsible for loss of data or corrupt data. The buyer is responsible for software compatibility, we have a download section for updates, it is your responsibility for managing software and devices. Customers are expected to check software works with their operating system. Only current computer operating systems are supported. There is not guarantee of compatibility with your computer and our software. Software cannot be copied, cracked or reverse engineered.
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on +1 – (443) – 565 – 2422 (International +44 (793) – 247 – 3619) or fax us on +1 (667) – 303 – 0883 or write to us at 502 Central Avenue, Reisterstown, Baltimore, MD 21136, USA|
|Returns Policy Your rights to return goods are protected. Please keep all boxes packaging in event of a fault. We do not take returns. We sell commercial equipment that is classed as “business to business” transactions, these are not covered under normal public consumer law. Do not purchase a machine unless you are 100% certain it is correct for your business. Items that are returned will be classed as ” For Hire ” and will be billed on a per day basis @ $25 + Tax per machine. Consumables such as paper and ink will not be accepted under any circumstances.
Any damaged or incomplete or missing parts must be reported within 24 hours of delivery, we accept no liability after this period. If goods missing or broken please call +1 – (443) – 565 – 2422. Postage costs for delivery to and from ourselves are billed to the customer and cannot be refunded. You are quite welcome to pick up your items, but we will only accept payment in person, transactions from our website will have to be sent direct to the card holder’s address.
Cancellations (prior to despatch) will be charged at $15 per sale or 10 % of purchase price, whichever is the highest. This charge is to cover administration and card merchant handling charge.