Payment Systems

Security Control Services

Accenttech provides security system technology and equipment that can be used in both internal and external environments to watch over and protect people, property, vehicles and valuables.

We provide a unique perspective to Information Security by blending specific security expertise with our core experience in Information Technology implementation and management.

Our RFID systems can make your supply chain efficient and secure, helping increase sales and reduce costs. In today’s competitive business environment RFID can provide new, highly cost-effective solutions to many of the key challenges facing retailers and their suppliers.

In the retail and hospitality sectors, the use of CCTV is not confined to the prevention of crime. Properly designed and implemented, modern digital CCTV also provides valuable management information, as well as crowd control, staff monitoring and support. With a safer environment and increased peace-of-mind for staff, customers and the general public, there are benefits in terms of increased traffic and business.

Point-of-Sale Monitoring Internal shrinkage is a major problem for the retail sector. By using CCTV to monitor cashier activity, these losses can be significantly reduced. Our Point-of-Sale monitoring systems will analyse cashier activity to identify potential fraud. When linked to the CCTV system video footage of each transaction, together with details of the transaction provide irrefutable proof of who sold what, to whom, at what price and when. Reports are generated, providing powerful tools to eliminate Fraud, Collusion, Sweethearting, Refund Abuse and Cash Theft.

With Digital CCTV technology there is no need to replay hours of tape to search for an incident. CCTV footage can be searched by simply entering a date and time or applying a mouse pointer to a timeline on a monitor screen. If the incident time is not known, a search can be made by marking an area on the image and asking the system to search for activity in that area, a list of events will be offered for review. During all these operations, normal recording continues, uninterrupted. Digital recorders offer significant benefits over VCR’s. These include: Low maintenance Never stops recording Superior image quality Instant Playback Fast image search & retrieval Easy alarm management Superior archiving capabilities Simultaneous Playback, Record & Archive No tapes required (unless archiving) Remote transmission & networking

 

Cash Control Services

Whether you are a single store owner, or a multi-site retailer we have the Solution. We supply a comprehensive range of Electronic Point of Sale, Electronic Cash Registers and PC Based Terminals.

Whether it’s a simple stand alone Cash Register or a powerful front end terminal for barcode scanning and stock control, there’s Electronic Point of Sale, Electronic Cash Registers and PC Based Terminals to suit.

We are renowned for well built quality and advanced features business machines. Our Electronic Point of Sale, Electronic Cash Registers and PC Based Terminals have always been at the forefront of technology.

We offer a choice of PC Touchscreen terminals to cover any situation. Along with some of the most advanced and comprehensive software packages available offering, Bar / Restaurant Stock Control, Retail Barcode Scanning, Booking Modules, Customer Database for Loyalty and Promotions.

Payment Processing Services

Accenttech can help you accept credit card and electronic check payments quickly and affordably.

Utilising software developed by Commidea, which can be installed on any PC running Windows 2000 or higher, the only hardware that is required is a PIN pad. The Ocius for PCs software, which has all of the functionality of the existing Ocius solution, can be executed in a single install, enabling ultra fast track Chip & PIN integration.

The merchant submits a credit card transaction to the Payment Gateway on behalf of a customer via secure connection from a Web site, at retail, from a terminal or a wireless device.

We receive the secure transaction information and passes it via a secure connection to the Merchant Bank’s Processor.

The Merchant Bank’s Processor submits the transaction to the Credit Card Interchange (a network of financial entities that communicate to manage the processing, clearing, and settlement of credit card transactions).

The Credit Card Interchange routes the transaction to the customer’s Credit Card Issuer.

The Credit Card Issuer approves or declines the transaction based on the customer’s available funds and passes the transaction results, and if approved, the appropriate funds, back through the Credit Card Interchange.

The Credit Card Interchange relays the transaction results to the Merchant Bank’s Processor.

The Merchant Bank’s Processor relays the transaction results to Authorize.Net.

Authorize.Net stores the transaction results and sends them to the customer and/or the merchant. This communication process averages three seconds or less!

The Credit Card Interchange passes the appropriate funds for the transaction to the Merchant’s Bank, which then deposits funds into the merchant’s bank account.

  • Website merchant solution
  • Retail merchant store
  • Hospitality merchant store
  • Mail order / telephone order
  • Mobile merchant solutions

Mobile and Wireless Technology

In an increasingly mobile and global business world, delivering products and services cost-effectively and efficiently is a business priority. Challenges including project mobilization, collaboration, and widespread delivery of information demand reliable connectivity and access to data where workers are, not where the data exists. Achieving this can be both costly and time-consuming. Solution Wireless services have quickly become the cost-effective solution for use at venues including airports, seaports, and trade shows, and to support emergency efforts at disaster scenes.

As businesses recognize how wireless connectivity can increase their productivity and improve the quality of customer service, IT organizations will face greater demands for wireless connectivity in the enterprise. While wireless networks have become common in homes, airports, and coffee shops, enterprises must address a variety of business process and technology requirements, including the security of company and customer information from outside attack.

With Accenttech Corporation® Wireless Services, you get:

* Infrastructure readiness assessment

* Technology architecture planning

* Procurement expertise to secure low costs on hardware and software purchases

* Service management to help you with incident and request management, incident monitoring, and remote device support

* On-site services to provide technology upgrades, hardware break/fix services, install/move/add/change services, and redeployment services

* Distributed services that help you manage devices, security, and hardware/software inventories

With Accenttech Corporation® Wireless Services, your organization can benefit from:

* Wireless support for applications where mobility and real-time data access are essential

* Affordable extension of an existing network when it is not practical to install cabling and dedicated circuits, or when flexible, mobile access solutions are required

* Greater network-to-network and user-to-network capabilities

* Minimal incremental costs for upgrades, enabling you to meet current demands with a robust, flexible infrastructure

* Rapidly deployment—usually in days, not weeks

* Leveraging of existing network investments to streamline operations, deliver information quickly to workers, and enhance services to customers

* Higher service levels and customer satisfaction

 

Technical Support and Maintenance

Our team consists of emerging technology consultants that are able to think, plan, and apply data in a logical manner, as well as assimilate and analyse information gathered quickly. We have a wide range of skills and experience on offer to our clients. Personal qualities of effective communication and demonstration skills form the basis of our practice. Each consultant is trained with a high level of information technology qualification required for area of specialisation.

Accenttech consultants establish a thorough understanding of business software and hardware, and are constantly abreast of any developments in information technology. Our organisational structure is designed to meet the information needs of all participants in any integrated system.

Whether you need to manage 1,000 workstations–or 75,000– Accenttech Corporation offers a Workspace Management Services solution customized to your business needs. Today’s businesses increasingly depend on desktop and notebook computers to maximize employee productivity, automate mission-critical tasks, and improve communication between employees and customers. To ensure that workstations serve a business’s needs, systems and support plans must be optimized to meet rapid technological change, expanding workforce mobility, and security and staffing issues.

Accenttech Corporation offers a full spectrum of Workspace Management Services to ensure that your workstation technology is current, secure, and available around the clock and around the globe – all at a predictable monthly cost. Beginning with a designated customer service manager who is available 24/7 to work closely with you and your staff, we’ll assign an experienced team to your account, bringing years of knowledge and expertise in your industry. We offer a comprehensive solution for strategic planning, help desk, deskside support, and procurement services, including:

* Configuration management experts who can help design a solution that maximizes the strategic value of your IT resources * Tiered service level options that can be configured to help balance your resources and needs across diverse desktop and mobile end-user platforms

* Help desk and problem-management support—on-site or remote—designed to meet your needs

* Procurement power that leverages strategic relationships with some of the world’s most respected hardware and software providers

* Change management expertise that preserves business continuity while enabling major application and technology refreshes, year after year

With Accenttech Workspace Management Services, your organization can enjoy:

* Improved cash flow resulting from predictable desktop costs

* More efficient resolution of problems, including improved first-call resolution, lower time-per-customer contact, decreased abandoned-call rates, and fewer calls requiring deskside visits

* Improved customer service with easy-to-use help desk contact capabilities, integrated request processes, and self-healing or quick-fix software capabilities

* Lower cost of ownership through hardware and software standardization, refreshed hardware, and sophisticated asset management

Operations and HelpDesk Services

Through the use of our Helpdesk application tool, Accenttech has access to all support information for every customer facility. This enables support analysts to retrieve information quickly and efficiently, resulting in faster resolution of issues that cross product lines. This solution also makes it easy for customers to gain access to their organisations’ support information.

Whether you need to manage 1,000 workstations–or 75,000– Accenttech Corporation offers a Workspace Management Services solution customized to your business needs. Today’s businesses increasingly depend on desktop and notebook computers to maximize employee productivity, automate mission-critical tasks, and improve communication between employees and customers. To ensure that workstations serve a business’s needs, systems and support plans must be optimized to meet rapid technological change, expanding workforce mobility, and security and staffing issues.

Accenttech Corporation offers a full spectrum of Workspace Management Services to ensure that your workstation technology is current, secure, and available around the clock and around the globe – all at a predictable monthly cost. Beginning with a designated customer service manager who is available 24/7 to work closely with you and your staff, we’ll assign an experienced team to your account, bringing years of knowledge and expertise in your industry. We offer a comprehensive solution for strategic planning, help desk, deskside support, and procurement services, including:

* Configuration management experts who can help design a solution that maximizes the strategic value of your IT resources * Tiered service level options that can be configured to help balance your resources and needs across diverse desktop and mobile end-user platforms

* Help desk and problem-management support—on-site or remote—designed to meet your needs

* Procurement power that leverages strategic relationships with some of the world’s most respected hardware and software providers

* Change management expertise that preserves business continuity while enabling major application and technology refreshes, year after year

With Accenttech Workspace Management Services, your organization can enjoy:

* Improved cash flow resulting from predictable desktop costs

* More efficient resolution of problems, including improved first-call resolution, lower time-per-customer contact, decreased abandoned-call rates, and fewer calls requiring deskside visits

* Improved customer service with easy-to-use help desk contact capabilities, integrated request processes, and self-healing or quick-fix software capabilities

* Lower cost of ownership through hardware and software standardization, refreshed hardware, and sophisticated asset management

Deployment and Implementation Services

Our technology solution is seamlessly integrated into your organisation. We provide a single-point of contact for managing your installation no matter how complex or how many vendor products are involved. We work around your schedule to minimize work disruption. All of these efforts are focused on reducing deployment cycle time, driving consistency and making sure your end users are productive the moment they begin to use their new systems.

· Shipping and Logistics Management

· Asset Capture

· Installation of Hardware, Software and Customized Applications.

Your new technology must work with your existing systems. Accenttech’s ISO 9002-certified configuration services deliver testing and staging to ensure technology compatibility with out disrupting your work environment.

· Image Management · Hardware and Software Configuration · Staging and Pre-deployment Integration · Migration plan · Implementation plan

Testing is an integral part of the software development process—yet frequently, software developers fail to adequately test applications due to delivery-deadline pressures. The result is higher maintenance costs, increased exposure to business risk, and customer dissatisfaction. Businesses can benefit, however, from independent testing to assess the quality of the software throughout the development process.

Our application testing services focus on potential problems and their severity, and establish testing as a competitive-edge practice backed by domain knowledge. We have vast expertise in software testing across a wide range of applications and products in domains including the healthcare market and a variety of commercial industries. Application testing services include:

* Test Assessment * Independent Verification & Validation * Test Automation * Performance Testing * Security Testing * Business Continuity Testing * Environment Management Testing

Hardware Configuration Services

Your new technology must work with your existing systems. Accenttech’s certified configuration services deliver testing and staging to ensure technology compatibility with out disrupting your work environment.

· Image Management · Hardware and Software Configuration · Staging and Pre-deployment Integration · Migration plan · Implementation plan

Testing is an integral part of the software development process—yet frequently, software developers fail to adequately test applications due to delivery-deadline pressures. The result is higher maintenance costs, increased exposure to business risk, and customer dissatisfaction. Businesses can benefit, however, from independent testing to assess the quality of the software throughout the development process.

Our application testing services focus on potential problems and their severity, and establish testing as a competitive-edge practice backed by domain knowledge. We have vast expertise in software testing across a wide range of applications and products in domains including the healthcare market and a variety of commercial industries. Application testing services include:

* Test Assessment * Independent Verification & Validation * Test Automation * Performance Testing * Security Testing * Business Continuity Testing * Environment Management Testing

High-Tech Marketing and Supplies

Accenttech Direct Worldwide is the consulting group specialising in marketing of high-technology products in international markets. A leading direct marketer of computers, hardware and software, offering a broad line of brand name products primarily to businesses in the Europe, Middle East, and Africa.

We offer high-tech manufacturers a reliable, high-quality alternative to in-house resources for business development, market development, and channel development on an international scale.

A true alternative to in-house resources offers a very high level of practical experience, know-how, contacts, and confidentiality. High-tech clients know that working with Accenttech Direct Worldwide is a more professional, less risky way to develop new areas even than working completely in-house with their own people.

 

Outsourcing Services

Accenttech’s Outsourcing Management Services team is composed of professionals with deep industry expertise backed by experience in a wide range of technologies. Accenttech applications management services include:

* Rationalization: Application rationalization strategy, TCO/ROI calculation, data and operations management plans

* Outsourcing Assessment: TCO/ROI calculation, application transition methodology, future state delivery model, staffing projections, infrastructure requirements, SLA definition, vendor management, business continuity planning

* Production Support: Strategic planning and support, help desk, availability management, systems health monitoring, interface management , service level management , production control and management, business continuity planning, HR transition

* Maintenance: Problem management, enhancement support, implementation support , change management, service level management, business continuity planning, HR transition

* Performance Tuning: Performance tuning, batch optimization, resource rationalization, external interface management, resource utilization projection

* Gatekeeper: Change control, configuration management, release management, regression testing

* Reverse Engineering: Business process documentation, technical flows documentation, database schema documentation

* Decommissioning: Process migration strategy, operations manual, cutover migration, cutover management We have developed mature processes to facilitate both a smooth technology transition and a seamless knowledge transfer during early stages of application management engagements.

Our innovative financial models minimize the cost of transition and knowledge transfer and ensure that our clients benefit from outsourcing from the first day of the engagement. Services are provided within defined, agreed-upon service levels.

We leverage our offshore Software Development Centers to deliver cost advantages while providing the expertise required to manage services.