Operations and HelpDesk Services

Through the use of our Helpdesk application tool, Accenttech has access to all support information for every customer facility. This enables support analysts to retrieve information quickly and efficiently, resulting in faster resolution of issues that cross product lines. This solution also makes it easy for customers to gain access to their organisations’ support information.

Whether you need to manage 1,000 workstations–or 75,000– Accenttech Corporation offers a Workspace Management Services solution customized to your business needs. Today’s businesses increasingly depend on desktop and notebook computers to maximize employee productivity, automate mission-critical tasks, and improve communication between employees and customers. To ensure that workstations serve a business’s needs, systems and support plans must be optimized to meet rapid technological change, expanding workforce mobility, and security and staffing issues.

Accenttech Corporation offers a full spectrum of Workspace Management Services to ensure that your workstation technology is current, secure, and available around the clock and around the globe – all at a predictable monthly cost. Beginning with a designated customer service manager who is available 24/7 to work closely with you and your staff, we’ll assign an experienced team to your account, bringing years of knowledge and expertise in your industry. We offer a comprehensive solution for strategic planning, help desk, deskside support, and procurement services, including:

* Configuration management experts who can help design a solution that maximizes the strategic value of your IT resources * Tiered service level options that can be configured to help balance your resources and needs across diverse desktop and mobile end-user platforms

* Help desk and problem-management support—on-site or remote—designed to meet your needs

* Procurement power that leverages strategic relationships with some of the world’s most respected hardware and software providers

* Change management expertise that preserves business continuity while enabling major application and technology refreshes, year after year

With Accenttech Workspace Management Services, your organization can enjoy:

* Improved cash flow resulting from predictable desktop costs

* More efficient resolution of problems, including improved first-call resolution, lower time-per-customer contact, decreased abandoned-call rates, and fewer calls requiring deskside visits

* Improved customer service with easy-to-use help desk contact capabilities, integrated request processes, and self-healing or quick-fix software capabilities

* Lower cost of ownership through hardware and software standardization, refreshed hardware, and sophisticated asset management

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